Shipment & Return

CARGO PROCESS

Your orders will be processed within “1-5” business days and your cargo tracking number will be sent to you by e-mail. In order to receive your notification e-mails when ordering, we recommend that you make sure that you write your e-mail address correctly and check your spam / junk boxes. Our packages delivered to the cargo company will be delivered to you within “1-5” working days. Due to the density, it may change during this process. (Unfortunately, transactions are not possible on weekends.

Exchange / Return

There is no exchange procedure. For replacement, return your product and buy another size or type that will be delivered and suitable for the right size, the cruise time and paperwork are shortened and the process continues faster this way for both parties. For the product or products to be returned, please follow the instructions below carefully, our return policy allows you to return the product in no more than 15 days period after the date you receive the product. Return Shipping Payment is not covered by BB the Company (BB). In order to return the products, the following baggage information and/or return must be complied with.

I want to return the product I purchased, what should I do?

You can return your order within 15 days from the date you receive it. Return shipping payment is not covered by BB, since the shipment costs are regularly changing, the return costs may vary; however, please contact us so that we could arrange you the best return cost, since BB is partnered with Navlungo Inc. for shipment. When your product reaches us, it is evaluated by the authorities and an information e-mail is sent to you when your return is accepted. You must send the product to be returned to the BB return address with its original invoice and by filling out the return section on the back of the invoice, in a complete, unused and undamaged packaging. If the invoice of the product is corporate, you must send it together with a return invoice issued by the institution for the return process, without including the cargo share, issued as "Product Unit Price + VAT". Order returns, whose invoices are issued on behalf of institutions, cannot be completed unless a return invoice is issued.

Product return address: BB - Kucukbakkalkoy Mah. Seranur Sok. Inlife Site. B/2. Atasehir/Istanbul - Turkey

In how many days do I have to exchange or return the product I purchased?

Change is not available. You can return your product by following the above return/exchange procedure within 15 days from the time you receive it.

Can I change the color or size of the product I received?

Change is not available. Instead, return your product first, and then buy the new product you desire. This procedure is much faster for our customers to make a change of their products faster.

How can I change the product I purchased if it is defective?

At BB, all products are subjected to quality control in order not to make you suffer. However, if you encounter such a situation, you can request a product replacement. For this, you can reach us by e-mail at info@bbthecompany.com.

Can I exchange the product I purchased with a different product?

Change is not available, unless a faulty product. Instead, return your product first, and then buy the new product you desire. This procedure is much faster for our customers to make a change of their products faster.

How many times can I use my right to change?

To which address should I send the product for return or exchange?

Product return address: BB - Kucukbakkalkoy Mah. Seranur Sok. Inlife Site. B/2. Atasehir/Istanbul - Turkey

Will I pay shipping fees for the product I will return or replace?

Our company will not be responsible for the shipping costs for the return/exchange process, in this case, you must pay the shipping fee yourselves. Return shipping payment is not covered by BB, since the shipment costs are regularly changing, the return costs may vary; however, please contact us so that we could arrange you the best return cost, since BB is partnered with Navlungo Inc. for shipment.

When will the payment for the product I returned be made?

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to your bank within 1-5 business days. An information e-mail will be sent to you about the refund of the orders whose return process is approved, and the product price will be refunded to your credit card. The reflection time of your refund on your statement varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card. As per bank practices, transactions made in installments are returned in installments in the same way.

How can I return the product I purchased if it is defective?

At BB, all products are subjected to quality control in order not to make you suffer. However, if you encounter such a situation, you can request a refund. For this, simply follow the return procedure, or contact us from info@bbthecompany.com

For more information; info@bbthecompany.com

It is not possible to return digital and electronic (virtual) items. All digital prints are for personal use only, for home or office decoration or prints as gifts. It is illegal to mass produce or sell anywhere. Files may not be shared for free or sold as is or adjusted in any way and may not be resold or used for any commercial purpose.